FAQ
We have answered some questions here to support your interest in our products and services. If you have any questions that remain unanswered, please feel free to call our friendly Customer Services team on 0333 054 0989. We are on hand and happy to help.
Products
All our products are made in our factory in Yorkshire.
We offer a 2-year guarantee on all bed orders placed . Our guarantee protects your purchase from structural defects and manufacturing faults. This warranty excludes fabric damage, deterioration or staining, and structural issues caused through misuse of the product.
Each mattress comes with a 1 year guarantee.
We are using a vast amount of upholstery fabrics every day. Most of our fabrics are woven using natural fibres so colours may differ ever so slightly from one batch to another. Slight variations are normal and what makes them lovely and your items unique to you. Please be assured that we work closely with our fabric suppliers to ensure that nothing too extreme gets through the net.
Our ottoman mechanism incorporate hinged gas pistons which help you lift the mattress base easily, even with your mattress in place. Gas struts are designed to push slightly forward as they lift. Your headboard remains from the platform, open or closed.
Our bed frames all feature a solid board base. If you would prefer wooden slats we can provide this too.
Our ottoman gas lift beds come with the solid metal gas lift mechanism and boards to cover the floor.
Our beds are available in standard UK sizes. So any UK standard size mattress will fit any of our beds
Yes, we offer 6 free fabric samples.
Yes, but we would recommend against it. If you decide to assemble your items, please check all them at the time of delivery as we cannot be held responsible for any resultant damage.
Delivery
It depends on where you are. Orders processed here will take 1-2 weeks to arrive. All delivery estimates are guidelines.
Yes, simply call or email us and we will arrange a suitable date for yourself.
If you need to make changes to your delivery date, please give us plenty of notice so we can avoid lost fees. A minimum of 24-hour notice is required to cancel or re-schedule a delivery to avoid incurring extra fees. Unfortunately, failed deliveries come with a cost. We are unable to claw back lost opportunity costs associated to route planning, vehicle space allocation and drivers’ road time. Please see our delivery policy
Unfortunately, we cannot take away and recycle your old furniture for several reasons, including insurance and health.
Please email us or call our customer service team directly and we can help.
All your items will usually arrive at the same time. We will keep you fully informed if your order needs to be split across multiple deliveries.
Returns & Refunds
Customers are able to cancel any order for a full refund if the order has not been placed into production.
Once an order has been confirmed for delivery (with the customer), production will start. A customer can still cancel the order but there will be a 50% cancellation fee to cover the loss of committed raw materials, administration and processing time.
Once your order is delivered we don't accept returns of made-to-order items unless they are faulty or we have delivered the wrong product.
If you are eligible for a refund, we will process this immediately or once your goods arrive back at the warehouse. All refunds are issued back to the original method of payment. It may take up to 5 working days to reflect on your account.
You can sell and accept payments in many currencies, depending on what payment provider (also known as third party payment processors or payment gateways) you use.